Order, delivery and returns Kushel.de

• Do you offer discount codes, rebates or promotions?

  Yes, all bundles are discounted compared to value of the single items. Sometimes we do share promotions within the Treefluencer Network. You can subscribe on our website.

• How do I order from Kushel?

  From our webshop only, to minimize errors we do not accept orders via E-Mail or Telephone.

• What methods of payment do you accept?

  You can pay by credit card via Stripe or by Paypal.

• How do I cancel my order?

  If you would like to cancel an order, please contact us via e-mail or phone as soon as possible.

• How do I modify my order?

  Please place a new order and cancel or send us back the initial order. We do not offer to modify orders.

• Are all shipments carbon neutral?

  Yes, we use DHL GoGreen in Europe and we compensate for all international shipments including air-freight.

• Where do you deliver to?

  We deliver to EU Countries and most of the States in the US.

• What's the status of my order?

  To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

• Will I be charged import duties and tax?

  Typically not, but it depends on your local country and regulations. We are based in Germany, if you are buying in the EU no duties or taxes apply. For customers In the US, no duties or taxes should apply, as long as they do not receive more than 1 parcel per day. As agreed in the Trade Facilita...

• What is your return policy?

  We give customers the opportunity to return or exchange items within 90 days. Please note that for a full refund items must be in their original condition and not show any signs of wear. We recommend trying only one item until you are sure about your purchase. We cover the cost for returns from ...

• Help, I received a wrong item!

  Occasionally we might make mistake and it could happen that an incorrect item is delivered. In this case, please contact our customer service team so that we can resolve the situation as quickly as possible.

• What happens to my returned items if they are used?

  Used or washed items will be donated to Hanseatic Help. We will not fully refund used or washed items, please note that for a full refund items must be in their original condition and not show any signs of wear. We recommend trying only one item until you are sure about your purchase within 90 ...

• Is there a warranty on Kushel products?

  Yes, we offer a warranty of two years on all Kushel products. If you think a product has a manufacturer’s defect upon receipt, please reach out to our Customer Care team immediately. Discoloration or piling is not covered as a manufacturer's defect. Please review our Care Page to prevent discolo...